Privacy Policy

Last updated: 21 October 2026

Protecting your personal data is important to us. This policy explains what data we collect through the neurovia.ro website and in connection with our services, why we use it, how long we keep it and what rights you have, in accordance with Regulation (EU) 2016/679 (GDPR).

1. Who we are

The data controller is NeuroVia Clinic, with its registered office at Strada Aurel Suciu 16, Cluj-Napoca, and the MindUp by NeuroVia practice at Strada Avram Iancu nr. 8, ap. 3, Alba Iulia.
Data protection contact: contact@neurovia.ro, phone 0746 506 294.

2. What data we collect

• Identification and contact data: first name, last name, phone number and email address, which you provide when you book an appointment or contact us.
• Appointment data: the service chosen, the specialist, the date and time, and any notes you add.
• Health data: only to the extent necessary for assessment and for psychotherapy, psychiatry or neurofeedback services. Please do not send detailed medical information through the website’s forms.
• Technical data: IP address, browser type, cookies, as described in the section on cookies.

3. Why we use your data and on what legal basis

• Managing appointments and communicating with you: performance of a contract or steps taken prior to entering into it (Art. 6(1)(b) GDPR).
• Providing mental health and assessment services: Art. 9(2)(h) GDPR, under the obligation of professional confidentiality.
• Complying with legal obligations, for example accounting and tax obligations (Art. 6(1)(c) GDPR).
• Non-essential cookies: only with your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.

4. Who we share your data with

We do not sell or rent your data. We may share it only with providers who help us operate (website hosting, the online booking system, the email service), on the basis of a contract and only as far as necessary, and with the authorities when required by law.

5. How long we keep your data

We keep appointment data for as long as necessary for the services requested, and medical and financial documents for the period required by applicable law. After these periods, the data is deleted or anonymised.

6. Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent. To exercise any of these rights, write to us at contact@neurovia.ro. You also have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (www.dataprotection.ro).

7. Cookies

The website uses essential cookies, which are necessary for it to function, and, only with your consent, cookies for statistics or other features. You can change your preferences at any time from the cookie banner or your browser settings.

8. Data security

We use reasonable technical and organisational measures to protect data against unauthorised access, loss or alteration, including a secure connection (HTTPS) and restricted access to data.

9. Changes

We may update this policy when our services or the law change. The version in force is always the one published on this page.